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Terms of Service

Warranty Information 
The manufacturer's warranty shall be in force at all times. Products covered by the manufacturer's warranty will not be warranted by E-Mergent RC Heli.

To inquire about warranty information, please contact our Customer Service department at 256-852-6833.

Satisfaction Guarantee 
E Mergent RC offers a 14-day return (for store credit) on most products. Products eligible for return must be returned in 100% brand new condition, containing undamaged boxes, manuals, print registration cards, warranty cards, and printed product supplements. The product or any of the printed materials must not be marked on. All products must be returned with all accessories included and undamaged. All products must be returned must include the original UPC codes. We reserve the right to refuse any product return that does not meet the previous conditions. All product returns are subject to a minimum 15% restocking fee. 

Some items are not eligible for our 14-day return for store credit due to restrictions placed on us by the manufacturers. All battery types are not eligible for return.

E Mergent RC cannot be held responsible for returned merchandise lost or damaged by the customer's shipping carrier. For your protection, please obtain insurance for returned merchandise, and use a traceable shipping method.

All product returns must be authorized by E Mergent RC and issued a return authorization number. Products returned without a return authorization number will be refused. All RMA's must be received within 14 days of the RMA issue date. The customer is responsible for all return shipping expenses. 

To return an item, please contact our Customer Service department at 256-852-6833 to request an RMA number (Return Material Authorization).

All returns must be sent to:
E Mergent RC
2118 Highway 72 E, Suite 4
Huntsville, Alabama 35811

Product Information
The E Mergent RC website is updated on a daily basis. We constantly update the content, products, product information, and product pricing to bring you the most accurate information possible. We aim to provide you with the latest information about new products and updated versions. All product information is provided to us by the manufacturer, and is believed to be correct at time of entry. Every product we bring to you is backed by technical and performance-based data to help you make the right purchasing decision for your particular requirements.

Product Availability
E Mergent RC cannot guarantee that all products advertised are in stock at the time that you place your order. E Mergent RC will ship all in stock merchandise and back order any item that is out of stock. Once we receive the item from the manufacturer, your back order will ship. E Mergent RC will ship your order complete if you specifically request that we hold in-stock items until back order items arrive.

New products announced by their manufacturer may be included at E Mergent RC even though they are not shipping yet. If an item is not yet available we will give you the anticipated delivery date when you place an order. Anticipated delivery dates are based upon information supplied to us by the manufacturer and are subject to change.